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Dealing with tax matters in the UK can sometimes be a frustrating experience, especially when things don’t go as expected with HM Revenue and Customs (HMRC). Whether it’s a delay in processing your tax return, an unexpected penalty, or poor customer service, knowing how to lodge a formal complaint can help you resolve issues more effectively. This article provides a comprehensive guide on how to complain about HMRC, offering step-by-step advice on filing complaints, appealing tax decisions, and exploring alternative methods like mediation. We’ll also cover the benefits of hiring a tax professional to guide you through complex disputes, and how to escalate unresolved complaints to the Adjudicator’s Office or the Parliamentary and Health Service